Privacy Policy

Effective Date: January 1, 2026

Stuart’s Plumbing LLC (“Stuart’s Plumbing,” “we,” “our,” or “us”) respects your privacy.

This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, contact us, request service, schedule an appointment, submit a form, call our office, or interact with our business online. By using our website or submitting information to Stuart’s Plumbing, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• Name
• Phone number
• Email address
• Service address
• Billing address
• Details about your plumbing issue or service request
• Appointment preferences
• Messages submitted through website forms
• Payment or transaction-related information
• Any other information you choose to provide when contacting us

We may also collect limited information automatically when you visit our website, such as:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on the website
• Referring website or search engine
• General location information
• Interactions with forms, buttons, or phone links

This information helps us understand how visitors use our website and how we can improve the customer experience.

2. How We Use Your Information

Stuart’s Plumbing may use your information to:

• Respond to service requests and appointment inquiries
• Schedule, confirm, or update plumbing appointments
• Communicate with you by phone, text message, email, or mail
• Provide plumbing services at your home or business
• Send estimates, invoices, receipts, or service updates
• Improve our website, marketing, and customer experience
• Follow up on completed services
• Respond to reviews, questions, or customer feedback
• Send occasional promotions, service reminders, or helpful plumbing-related information
• Maintain business records
• Protect against fraud, misuse, or unauthorized activity
• Comply with applicable legal, regulatory, or business obligations

We do not collect more information than is reasonably necessary to provide our services and operate our business.

3. Calls, Text Messages, and Email Communications

When you call us, submit a form, or request service, we may use your phone number or email address to follow up about your request, appointment, estimate, invoice, or service experience.

If you choose to receive marketing emails or promotional messages from us, you may opt out at any time by following the unsubscribe instructions in the email or by contacting us directly.

SMS Messaging Terms and Conditions

To receive SMS messages (texts), you must have a wireless device of your own that is subscribed to 2-way messaging services from your wireless carrier.  Carrier traffic may result in delayed or undelivered messages.  Text messages to you are at no cost, but your wireless carrier may charge standard messaging fees or taxes for each message you send or receive, depending on your wireless subscription plan.

If you purchase a product or service from a member of our family of companies, that brand will provide you with related informational and transactional information by phone, email or SMS messaging (text).  These communications may contain maintenance information, appointment schedules or other reminders related to your use of the product or service.  You can select your preferred methods of communication for this information.

Your mobile phone number or your consent to SMS / texting will not be shared with third parties seeking to market to you. Message and data rates may apply. Msg frequency varies. You may reply STOP at any time to cease marketing texts from a brand to which you previously consented.  Please note that you cannot opt out of receiving important messages such as maintenance and appointment information.

For questions or help with any text messages you receive, please reply HELP to the message, contact us

We may still contact you about active service requests, scheduled appointments, billing, safety issues, or other non-marketing matters related to your service.

4. Cookies, Analytics, and Website Tracking

Our website may use cookies, pixels, analytics tools, or similar technologies to help us understand how visitors use the site, improve performance, and measure the effectiveness of our marketing.

These technologies may collect information such as your IP address, device type, browser, pages visited, and website activity. For example, websites that use Google Analytics may use cookies such as the “_ga” cookie to help distinguish visitors and measure website activity.

We may use tools such as:

• Google Analytics
• Google Ads tracking
• Meta/Facebook Pixel
• Call tracking software
• Website form and conversion tracking tools
• Other advertising or analytics platforms

These tools help us understand which marketing channels are working, improve our website, and make our advertising more relevant.

You can usually control cookies through your browser settings. You may also be able to opt out of certain interest-based advertising through settings provided by platforms such as Google, Meta, or your browser/device.

Do Not Track Signals

Some web browsers incorporate a “Do Not Track” (DNT) feature that signals to websites that you do not want to have your online activity tracked. At this time, our website does not respond to DNT signals.

5. How We Share Information

Stuart’s Plumbing does not sell your personal information in the traditional sense.

We may share information with trusted third parties who help us operate our business, provide services, or communicate with customers.

These may include:

• Website hosting providers
• Email and marketing platforms
• Customer relationship management systems
• Scheduling or dispatching software
• Payment processors
• Call tracking or phone service providers
• Analytics and advertising platforms
• IT and security providers
• Professional advisors, such as accountants, attorneys, or consultants

We may also share information when necessary to:

• • Complete a requested service
  • Process a payment
  • Comply with applicable laws or legal requests
  • Protect the rights, safety, or property of Stuart’s Plumbing, our customers, or others
  • Investigate suspected fraud, misuse, or security concerns
  • Transfer business records in connection with a merger, sale, acquisition, or business transition

We require service providers to use personal information only for appropriate business purposes related to the services they provide to us.

Text Messaging Consent Explicit Exclusion

Notwithstanding the above, any mobile information and text messaging originator opt-in data and consent you provide will not be shared with any third parties, affiliates, or partners for their own marketing or promotional purposes.

6. Advertising and Remarketing

We may use online advertising tools to show ads to people who have visited our website or interacted with our business online. These tools may use cookies, pixels, or similar technologies to help deliver relevant ads on platforms such as Google, Facebook, Instagram, or other websites.

This may include remarketing, conversion tracking, audience measurement, and campaign performance reporting.

You can adjust ad preferences or opt out of some personalized advertising through the privacy settings offered by Google, Meta, and other advertising platforms.

7. How We Protect Your Information

We take reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, email, phone system, or electronic storage method is completely secure. Because of that, we cannot guarantee absolute security, but we work to use reasonable safeguards appropriate for the type of information we collect.

8. How Long We Keep Information

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing plumbing services
• Maintaining customer and business records
• Completing transactions
• Responding to inquiries
• Meeting legal, tax, accounting, warranty, and operational requirements
• Resolving disputes
• Improving our services and marketing

When information is no longer needed, we may delete, anonymize, or securely store it according to our business practices and legal obligations.

9. Your Choices and Privacy Rights

Depending on where you live and the laws that apply, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to the personal information we have about you
• Ask us to correct inaccurate information
• Request deletion of certain information
• Opt out of marketing emails or promotional messages
• Limit certain types of online tracking or targeted advertising
• Ask questions about how your information is used

To make a privacy-related request, please contact us using the information below. We may need to verify your identity before fulfilling certain requests.

10. Third-Party Websites

Our website may contain links to third-party websites, platforms, financing providers, social media pages, review sites, or other external resources.

Stuart’s Plumbing is not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review the privacy policies of any external websites you visit.

11. Children’s Privacy

Our website and services are intended for a general audience and are not directed at children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child under 13, we will take immediate steps to delete that information from our records.

12. Florida Customers

Stuart’s Plumbing is based in Lakeland, Florida and serves customers throughout parts of Central Florida. We take reasonable steps to safeguard customer information and maintain appropriate business practices for handling personal information.

Florida’s Information Protection Act focuses heavily on protecting personal information and responding appropriately in the event of certain data breaches.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website tools, legal requirements, or services.

14. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Stuart’s Plumbing LLC 3233 US Hwy 98 S Lakeland, FL 33803

Phone: (863) 877-3108

Website: stuartsplumbing.com