Andréa Rivera

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Office Manager

Andréa Rivera has worked in the customer service industry since 1999. She enjoys helping others, organizing events, and loves interacting with the Stuart’s Plumbing team. She enjoys helping others, volunteering with the United Way, organizing events, and loves interacting with the Stuart’s Plumbing team. When she’s not taking pictures, she likes to spend time with her two kids and loves to cozy up to a good book. Andréa is best described by those around her as generous, hard working, and compassionate.

Google Rating

4.9

Based on 1297 reviews

Stuart's Plumbing

4.9

Eric went above and beyond for customer service. He took time to my all my questions and offered several options. Eric and Sebastian did a great job on installation. Very pleased.

Could not have been happier with the service I got. Very knowledgeable plumber of 25 years, same day service as I called, and the price was really good too. I have nothing but the highest praise and could easily recommend Stuarts Plumbing for anyone

second time around---had to have system jet cleaned. very good job--now I have my house back --thank you

I definitely would recommend them. I got a plumber by the name of Eric, and he was wonderful. Im a mom so having someone come in and be understanding about the kids is always great. He explained everything to me in a way that i could understand, he kept me in the loop with everything he was going to do. So thanks Eric and staurts plumbing for the help.

Needed a hot water heater replaced, they came out during the appointment window and walked me through everything they fixed at the end. Very professional and friendly.I did not opt for warranty with them but am very happy with the work they did because I could not afford it, but they were gracious enough to do the work with out one. Even answered several other questions for me. Will use again for next issues.

Eric was very knowledgeable and explained everything he was doing. Very fair and reasonable! Thankyou Eric and Stuart’s Plumbing!

We have had wonderful service from Stuart’s Plumbing and would recommend them to anyone. Our technicians have been Eric and Paul. They were both extremely knowledgeable, friendly and provided great service. They explained things well and charged a fair price.

Our service assistant today was Paul. We were very pleased with his expertise, work, and service provided. Your company comes highly recommended from us in the future. Happy Holidays!

Great service. Very frenddly and quick to serve. Highly recomended.

Scheduled Stuart's Plumbing to diagnose an issue the Water Dept thought we had. They came when scheduled. I got email and text notifications, so great communication. Lee showed up and patiently listened to everything I had to say. He methodically checked everything from the meter, hose bib, and all internal taps. Fortunately for us, he confirmed my assessment that there wasn't any issue. They only charged me for the call. They respected my opinions and treated me fairly. I will definitely call them again if I have any issues in the future.

The service technician,Lee, was very professional. He explained my options,gave a quick quote and installed a new kitchen faucet efficiently. I am very pleased

The technicians that came out to video my drain pipe were very professional and thoroughly explained the issues I had and how to repair them. There were back the next day to do the job Just as professional As the day before. I would recommend Stuart’s Plumbing to anyone...

The guys that installed my water softener were great. They worked hard and were very informative and polite. Would definitely recommend.

Jeffrey is the best !!

Great company! This is our second time using them recently. Professional technicians and great work, highly recommend them!

Stuart’s Plumbing is wonderful! Eric and Colby came to my home did an amazing Job! When they walked in to my home, I was in the middle of chaos. They got everything fixed and left my home clean and in better shape than they found it! They are now on speed dial for all my plumbing issues! Thank you Eric and Colby!!

This place charges a lot for what they do !! All they did was get a sea shell out of the toilet and charged $193 for it !! Also wanted another $200 to put toilet back on , which we denied that charge ..and we will put toilet back on ourself.. ‘will not use this company again

Eric arrived on time and he was so nice. He was professional, friendly and had an excellent disposition. He explained the problem thoroughly to me and explained all the different options for solving the problem. We had a 3-foot long clog of toilet paper (yep, you read that right) from a friend coming over to stay and using an insane amount of toilet paper. Eric was able to get to the clog with a snake and found that it had spread to other areas peripheral to the drain line from the home. I am so grateful to him for saving the day and I love that the company offers a 90-day guarantee on the work! My husband has been out of town and I did not want him to come home to this problem to deal with. Eric, thank you so much for everything that you did today. You were a total pleasure and we definitely will be calling Stuart's in the future! I was referred by my sister - your company re-plumbed her home and they are very happy with the work. Keep up the awesomeness, guys! We appreciate you!

During Thanksgiving with family over, we ended up with a main line clog. No toilet in the main bathroom, no shower, no kitchen sink to clean Thanksgiving dishes. We tried a plunger to no avail and didn't sleep very well wondering... After Googling local plumbers the very next morning (on Black Friday no less) one really stood out amongst the crowd. 4.9 rating with over 1200 reviews, wow. I placed the call praying someone could get out today and within an hour Eric arrived! I explained to him what happened and he told me right up front what it would cost and I gave him the go ahead! I was really impressed to see him run a camera down the main line first to investigate, pinpoint the exact location outside which happened to be the exact same area (I still had it marked) from 7 years ago. He then ran a saw type snake down the line to the area and cleared the clog. I asked if while he was here and since the toilet had to be removed if he could rebuild the toilet while he was here as sometimes it was hard to push the handle. With out hesitation he said absolutely and did just that once the main line was cleared. Add to the fact they warranty both (the toilet rebuild and clearing the main line) for 90 days blew me away! Who does that in this industry? Eric was very professional, very likeable and explained every step of the process along the way. I in all honesty cannot speak highly enough of Stuart's Plumbing and the employees that represent them. If you have a plumbing problem, look no further!

Eric was very knowledgeable in explaining the situation..thank you

Guys who came were very professional yet friendly. Fixed the problem and cleaned up afterwards Highly recommend !

Great company. Technician Jeff showed up the same day I called and gave me options for repairs with a fair price. Got me scheduled. Tech , Jack and his crew arrived on time and completed the repairs ahead of schedule. Great guys and great communication via text email and phone. They literally got my crap working again. Call them, you won’t be sorry.

Scam company to get service call fees. I told them on the phone I needed to have my sink snaked, the guy comes here and wants to charge me $500. Don't let these people come out and scam you!

On Monday, November 11th, Paul and his apprentice came to my house after a plumbing issue in my bathroom the afternoon before. They spent many hours trying to determine the exact issue and unclogging the drain. It was determined that I had about 10 to 12 feet of original piping from the 1980s that was causing the issue and would need to be replaced. Although they fixed my plumbing issue, I had to schedule a pipe replacement. Both of these men took the time to explain everything to me about the old piping and what would need to be done, and that they would have an estimate sent to me within a few days.After receiving the estimate, I scheduled the appointment and Juan and Joelle came back to my house on November 20 and spent 9 AM to 6 PM both digging up the piping which was about 8 foot underground, and doing the replacement, as well as connecting the piping from my washing machine to the new piping.Unfortunately, because of the darkness, they could not finish and came back the morning of November 21. Juan and Sebastian finished the fill in and replacing the concrete that they had to break up, in addition to testing the lines for both my bathroom and my washing machine. I could not be any happier with Stuart’s Plumbing. I have used this company for six years for all of my plumbing issues. Not only do they offer, professional, courteous, and expedited service, their prices are reasonable, and their plumbers are fabulous. I would highly recommend this company to anyone needing plumbing services.

Eric was great! A real people person so rare these days. Did a great job. Will request him again.

Best Plumbing company out there!! Quick response for emergency repairs and honest opinion!! Huge thank you 🙏

I can't say enough good things about this plumbing company! Jeff, the technician, was exceptional... so much so that I honestly thought he might be the owner. He provided clear options without any pressure, was incredibly transparent about the issues we have now and may face in the future, and took the time to explain every step of the process. He walked me through what he did, how he did it, and what he observed before and after the service. Jeff’s professionalism, expertise, and genuine care for his work were truly impressive. I highly recommend this company to anyone looking for top-notch service!

Daniel was wonderful! We had mess when our hot water heater decided to leak through our floor. He didn't blink an eye. Showed me all of our options and explained every choice. Only company we will call for any plumbing needs!

The people that worked for Stuart plumbing are very professional and understanding why the guys were here working I asked questions and they answered them as I asked them very knowledgeable and very professional and down home people they were just like someone that you met and that you could have a good conversation with And they teach you as they’re talking to you very professional and I look forward to doing business with Stuart plumbing in the future and I will tell my friends and family how great their service is. Thank you very much Mike.

All of the above, I agree was my experience. Thank you so much for coming to the rescue. The very best of experience. He was quick and did a great job. Thank you for the great service.

We woke up to a backup and overflow in our bathrooms. Being new to the area we found the great ratings on Stuart’s Plumbing and called. Eric came out in the early afternoon and went above and beyond to fix our issue and keeping us apprised throughout the process. Eric was knowledgeable and courteous and made sure everything was addressed. I would absolutely recommend Stuart’s for any plumbing emergencies.

I want to give the highest accolades to Jeff from Stuart’s. Jeff has such deep integrity, explains things in layman’s terms. He has vast knowledge and his compassion for customers who are experiencing major plumbing issues is so impressive. He has been such a calming force in our time of need.Stuart’s is the only company I trust and we have had a great experience with their entire team.

I have a new build in which Stuart Plumbing has provided service from start to finish. Each and every member of the Stuart team, from Andrea in the front office, to the owner Stuart, to the plumber Jonathan Roop and the rest of the team have been great to work with. True professionals providing excellent work.Most importantly, in my book, is the constant and regular communication from start to finish, everystep of the way. Thank you for a smoothly run project.

Gus was very polite and professional while installing a motion sensor kitchen faucet. Great job.

I had a slow draining pipe from my kitchen sink. Frank Gay Services sent technicians out THREE times and charged me more than $1000. Problem was not corrected!! I called Stuart Plumbing and Jeffrey came out, bringing Scott with him. They tried snaking the pipe from the sink side with lousy results. Jeffrey decided to snake the line from the cleanout, something that Frank Gay technicians claimed they couldn't do. Lo and behold, as I watched from the sink, water drained from the sink AS FAST AS IT DID BEFORE! I ran the water in the sink for five minutes full blast and no backup! Thank you, Jeffrey! Damn good thinking! Guess who I won't be calling back for plumbing issues?

Great job. Very professional

Stuart's plumbing was incredibly fast and efficient in getting out to me. Eric was able to find and clear a clog in my main line and communicated with me throughout the process. Later I fount a shattered pipe and Daniel was also incredibly fast and friendly and was able to rebuild it very quickly so my plumbing was down for minimal time. I would highly recommend!

Hello sir, I am from Bangladesh, my name is golam rabbani, and I am deal your job, and I am deal your customers, and my commission has a 20%, make a job sir..??

Stuart plumming did a very good job. They did a perfact job and are very professional guys.

Great service Eric was very pleasant and excellent work

The technicians were personable, professional and thorough. Took time to answer my questions, offered multiple solution options and left area clean. Absolutely a pleasure.Teresa Mercer

Joe and his assistant did a fine job of detecting a drain leak in the kitchen. It was a difficult situation requiring them to go through the outside wall. I had two big leaks. All FIXED the same day.

Stuart's Plumbing was the first company I contacted that was not going to charge me a minimum of $49 to tell me how much to install a new water heater. Personally if you have to charge to give quotes, then you charge too much and need to "recoup" the 15 minutes it takes. Pretty basic 50 gallon 240v setup. Setting up the date and time was a breeze and Lee (service tech) was awesome! Very friendly and shared plenty of knowledge. Price to remove, install and haul away was fair for 2024. Because of the legendary customer service initially from Lee, we didn't call anyone else and booked the installation. Process was quick and painless, with the installation of a leak pan and water sensor. Would highly recommend Lee and Stuart's Plumbing!

The best customer service I’ve had in a long time! Technicians were great! Highly recommend using this company. They actually care!

Service technician was prompt, courteous and very professional! I'd highly recommend Paul and Stuart's Plumbing for any of your plumbing needs!

Great service! Our technician, Gus was very professional, did a great job! I will definitely use them for future plumbing needs!

Outstanding Professionalism and Expertise - A True Asset!I had the pleasure of having Mr. Paul Ford repair some plumbing issues for our home, and I was beyond impressed by his professionalism, expertise, and warm personality. From start to finish, he handled every aspect of his job with the utmost care and attention, demonstrating not only his extensive experience but also a genuine passion for his work.

Martin was very informative and efficient in installing my new water heater. Will definitely continue to use Stuart's Plumbing for any plumbing needed in the future.

Great service as always

Had a great experience with Stuart’s plumbing. Called on a Tuesday afternoon and they were out next morning and had the problem fixed that morning that another company was unable to diagnose let alone fix after two visits. Great communication and professionalism. Super happy and will suggest to friends.

Great service done, by Lee G. the tech, recommended

I think it was Tony. Did a great job, very friendly, very professional.

Thanks again for the prompt, professional and effective repairs made. I am truly thankful you were able to assign Mr. Lee to the job. Once again, he came through like a champ!!

A perfect experience with these two guys who were friendly and did a great job. Installation of the new disposal was fast and I thought the price was, in my mind, definitely reasonable.

Shower in master bath was dripping.

Tech Gus T. was very professional and on point. He explained the problem, with solutions. I own several rental properties in Central Fl. This is my 2nd time using Stuart's Plumbing in Lakeland.Great customer service throughout company and reasonable pricing.

Thank you to Stuart's Plumbing for providing excellent customer service, and for being so very professional and efficient. We appreciate how they explained/showed the awesome work they did. I will definitely recommend them to friends and family! Thank you so much for all the hard work you guys provided to us!

I had a fantastic experience with Stuart's Plumbing! Eric was extremely friendly, professional, and thorough. He took the time to explain everything in detail, making sure I understood what was being done. His attention to detail and dedication to doing a great job really stood out. I highly recommend Stuart's Plumbing, and especially Eric, for any plumbing needs. Thanks for the excellent service!

Nice guys, fast professional service and fair price by today’s standard

Erik was great. Called ahead about 15-20 minutes to tell me he was coming. Brought booties with him when requested (toddlers on the floor!). Gave me a quick rundown of price and expectations for first attempt at repair and what would happen if that was unsuccessful. Completed the repair and payment in under 45 minutes and price was just as quoted!I also have to sing the praises of the office staff when we scheduled the appointment. Told me the exact expectations of time of arrival for technician, offered if a spot came open earlier/same day that they would call, but was clear to not promise it would be same day. Collected all the information and gave me a straight forward price for assessment that would be applied if we completed the repair (no extra costs!).Great experience and highly recommend!

Technician Lee was great and very professional. Explained everything prior to starting the job. I was very pleased, impressed and surprised to be able to get same day installation service for my old leaking water heater. Not just the same day but within several hours of calling!! I will definitely refer Stuart's Plumbing to neighbors.

I am very happy with your services, I appreciate with the whole lot of care for the plumbing for my mobile home.Best regards.Diep Browning,

I am so thankful for Stuart's Plumbing, especially Lee for helping me with my new home. Lee worked so hard to fix the issues with the home I just purchased - Stuart's Plumbing took so much of my stress of being a first time-homebuyer away! Thank you again Lee!

Yes 5 star all the way! Communication is superb, timeliness, workmanship...all top notch!

I was fortunate to be able to get Stuart's Plumbing Services out the same day I called. I had used them once before, many years ago, so there were the company I called again.The technician was polite, efficient and he didn't have to come back anorher day to fix my leak, he fixed my leak in one day. No more leaking pipe! 🙏While he was at my home I had the plumber fix another problem I had been ignoring for a while, but knew it would bit me in tail down the road if I didn't address it now. Killing 2 birds with one stone

Great service and the Tech was really nice.

Outstanding! Was very happy, again:) I have used Stuart's Plumbing quite a few times, they never disappoint me.

Lee was friendly and professional and did a great job installing a new water heater.

Great service! Friendly, informative & fast!

Gus was able to take care of all of our plumbing issues. He was efficient and a very pleasant young man. We would highly recommend Stuarts Plumbing for all of your plumbing needs.

Stuart’s Plumbing recently completed a full house repiping of our home. The project took four days. From the very beginning, they were organized, courteous and professional. The four man team was led by Martin Perez. Martin kept us informed daily as to the progress and what to expect. I have only good things to say about Martin and the entire Company. We highly recommend Stuarts’s Plumbing and will continue use them for all our plumbing needs.

The Stuart's Plumbing team is exceptional! They're incredibly friendly and dedicated, taking as much time as needed to resolve any issues. The owner even comes out personally if necessary. This outstanding company not only delivers top-notch service but also gives back to the community through meaningful causes. Highly recommended!

He did a quick good jobI’m on ssd and can’t do a lot for myself this was good I’ll use them in the future

I was pleased by the service I received and would recommend this company to others. They completed the work today and I haven't changed my mind about this company and the staff. Awesome.

Stephanie in the office was very kind and knowledgeable when I first called. She was able to get me on the schedule quickly. Gus was great. The quote came in lower than I had prepared for, and he was able to complete the job the same day. Thanks, Stuart's Plumbing! You got yourself a new customer!

Mr. Martin Perez, Stuarts Plumbing, plumber is on time, always listens, and is a hard worker.

Jeff was the tech who showed up and I cannot say enough for not only the job he did, but his professionalism and manners were outstanding. I have used Stuart's twice now and each time the techs were very professional and just very nice people in general. I believe that Stuart's is a company that you can trust to do whats in their best interest and whats best for yours. And that's very rare these days.

Aaron was are technician nice young man and very professional

Called Stuart's Plumbing around 11:30 and someone was there by 2pm. Lee was very fast and efficient. Thank you to Stuart's Plumbing for taking great care of your customers. Another thing I really appreciate is that they text and email you a picture and bio of your technician so you know they are who they are supposed to be.

Martin and Juan were very professional and explained everything as well as answered all my questions. Fantastic!!!!!

What great service! My technician, Eric Z. came out and was super helpful. He was on time, professional and friendly. He explained what was needed and got to work right away. My issue was resolved. Thank you so much! Definitely would recommend!

Jeffrey from Stuart's Plumbing was phenomenal! Highly recommend him and the Company!

Did a great job rebuilding our toilet. Very responsive and professional. They communicated the whole time up until Lee Gaston arrived. They sent a picture and bio beforehand which made me very comfortable. Lee did a great job and was very friendly and competent. As mentioned earlier I will use this company again when the occasion arises.

Fantastic company. Fantastic employees. Thank you for the service.

Jeff was excellent. He arrived early, took care of the problem efficiently and stayed to insure the problem was resolved. His manner was impeccable and he is a credit to Stuart's Plumbing.

Extremely satisfied with my re-pipe. The Stuart’s team went above and beyond to complete the job same day - worked tirelessly from 8:00 a.m. until 7:30 p.m. Andrea from the administrative side was also wonderful to work with. Highly recommend.

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